Frequently Asked Questions
Viewing Documents
  • Why am I always prompted to download a document instead of it opening automatically?
When a document is requested, an image is sent back in TIFF format. Internet Explorer, unfortunately, does not handle TIFF files by default. Therefore, a TIFF viewer plugin is required, AlternaTIFF is recommended. (Click here to download: http://www.alternatiff.com/install/).

If AlternaTIFF is already installed, and the images are still not displaying properly, click here to reinstall AlternaTIFF (Click 'Yes' when asked to reconfigure Internet Explorer settings).


  • Why do I recieve the error message You do not have access to view this image?
Norton Personal Firewall, and/or Norton Internet Security can block images from being viewed. To resolve this, a rule will need to be created to allow images to be displayed.

Click Symantec's Support Page and follow the instructions.
Note: The site/domain field must be image.sirva.com.


  • Why do I recieve the error message Error: libtiff: This is not a valid TIFF file (error code: 0xA0d) (or similar) from AlternaTIFF?
AlternaTIFF does not work properly when using Internet Explorer 5.0.



If you are running Windows 98, ME, 2000, or XP, upgrade to Internet Explorer 6.0 by going to: http://www.microsoft.com/ie/ and download Internet Explorer 6.0, Service Pack 1.